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FREQUENTLY ASKED QUESTIONS

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+ What sizes do you carry?
Haute & Co.™ Bridal styles brides’ sizes 14 to 32. Our brides typically wear between a size 12 to 30 in their everyday clothes. 

+ What designers do you carry?
We have a great selection of wedding gowns that are available for immediate purchase. We also carry a number of designers such as Casablanca, Watters, Wtoo, Allure Couture, and Amaré Couture. 

+ Can I walk in and try on wedding gowns?
Haute & Co.™  Bridal is an appointment recommended boutique. You can schedule your appointment online or call the boutique directly. However, we can try to accommodate walk-ins, but it is not guaranteed. 

+ How soon should I start looking for my wedding gown?
Typically, we recommend between ten - 12 months before your wedding to start your search process. It typically takes between five to six months for your wedding gown to ship from the designer. However, we can rush an order for an additional charge. Your Stylist will be able to work directly with you to better understand rush charges.

+ What should I expect during my appointment?
Your bridal appointment will be one hour. During your appointment, your Stylist will discuss the dress buying process, your budget, alterations, selection of your wedding dress plus accessories and finalizing your purchase. Unfortunately, due to the increase in counterfeiting in the industry, pictures are not allowed until your gown is purchased.

+ What happens if I am late to my appointment?
We will work to accommodate you during your appointed time. Your Stylist will encourage you to schedule a second appointment if you are unable to select your wedding gown during the original appointment.

+ Can I bring friends to my appointment?
We know this is a special time for you. However, we recommend that you limit your party to three or less. We found that the opinions of a trusted few always help you make the best decision. If this is a concern, please contact us to discuss in greater detail. We reserve the right to cancel your appointment if you bring in more than 3 guests without prior approval.

+ Can I take pictures during my appointment? 
Unfortunately, no. Due to our agreements with the designers and the increase in counterfeiting in the industry, you are only allowed to take pictures once you have purchased your wedding gown. 

+ Do you carry formal or special occasion dresses? 
Yes, we do, but only in Chicago! They will have a curated, fashion forward collection that can be used for formal events, mother of the bride or any special occasion. 

+ What is the price range of your wedding gowns? 
Our customized wedding gowns start at $1,500 to $5,000. However, we have a selection of ready to purchase gowns, showroom floor gowns, that start at $1,200 - $1,500.  

+ I purchased my wedding gown, but I am having second thoughts, can I return it? 
All purchases are final and non-refundable. 

+ Do you sell accessories? 
We sell bridal jewelry, specialty bras, veils, belts, and unique seasonal wedding items. 

+ Do you provide alterations? 
Alterations are  not  included with your purchase. However, we work with an external alterations team and they will work directly with you to put the final touches on your wedding gown at your cost. Your Stylist will discuss the alterations process during your appointment. However, you will need to contact the alteration’s team directly to secure your appointment.

+ I found a gown I love, but I am not ready to buy, can you hold it for me?  
This is a big decision, trust us we know. If you love a gown, but need to sleep on it, then you can purchase Dress Insurance that is $200. This allows us to take the gown off the floor for three days. The $200 goes towards the purchase of your wedding gown or can be transferred to another gown if you see something you love more. If you decide not to purchase a gown - that $200 can be spent on any of our accessories or veils, if used within 30 days.